:root{--cream:#fdf6ec;--paper:#fffdf8;--ink:#3f372f;--soft:#82766a;--line:#dfcfba;--teal:#3f8d83;--teal-dark:#286b64;--yellow:#ffd66b;--pink:#f3a1c6;--danger:#b14d42;--shadow:#33291f}
*{box-sizing:border-box}
html{background:var(--cream);color:var(--ink);font-family:Nunito,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}
body{margin:0;min-height:100vh;background:radial-gradient(circle at 12% 4%,#fff6c9 0,transparent 28%),var(--cream)}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
.support-shell{width:min(1080px,100%);margin:0 auto;padding:24px 18px 56px}
.support-head{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:24px}
.support-brand{display:flex;align-items:center;gap:12px;text-decoration:none;color:var(--ink)}
.support-otong{width:84px;height:84px;display:block;object-fit:contain;flex:none}
.support-brain{width:54px;height:54px;display:grid;place-items:center;background:var(--yellow);border:3px solid var(--ink);border-radius:18px;box-shadow:0 5px 0 var(--shadow);font-size:28px}
.support-brand strong{display:block;font-size:22px;line-height:1}.support-brand span{display:block;color:var(--teal-dark);font-weight:900;letter-spacing:2px;font-size:11px;margin-top:6px}
.back-link{color:var(--teal-dark);font-weight:900;text-underline-offset:3px}
.support-grid{display:grid;grid-template-columns:minmax(0,.8fr) minmax(340px,1.2fr);gap:22px;align-items:start}
.support-card{background:rgba(255,253,248,.96);border:2px solid var(--line);border-radius:24px;padding:26px;box-shadow:0 7px 0 rgba(51,41,31,.12)}
h1,h2,h3,p{margin-top:0}h1{font-size:clamp(30px,5vw,52px);line-height:1.02;margin-bottom:16px}h2{font-size:22px}
.lead{font-size:17px;line-height:1.6;color:#5e5348}.support-points{display:grid;gap:12px;margin-top:24px}.support-point{display:flex;gap:12px;line-height:1.45;padding:14px;background:rgba(255,253,248,.84);border:2px solid var(--line);border-radius:16px}.support-point b{display:block;margin-bottom:2px}.point-icon{flex:0 0 36px;height:36px;display:grid;place-items:center;border:2px solid var(--ink);border-radius:12px;background:var(--yellow);font-weight:1000}
.safe-note{margin:22px 0 0;padding:14px 15px;background:#fff5dc;border:2px solid #e0aa39;border-radius:14px;line-height:1.5;font-size:14px}.safe-note b{color:#8b4d00}
label{display:block;font-size:13px;font-weight:900;margin:0 0 6px}.optional{color:var(--soft);font-weight:700}
input,select,textarea{width:100%;border:2px solid var(--line);border-radius:13px;background:#fff;padding:12px 13px;color:var(--ink);outline:none;margin-bottom:15px}
input:focus,select:focus,textarea:focus{border-color:var(--teal);box-shadow:0 0 0 3px rgba(63,141,131,.13)}textarea{min-height:150px;resize:vertical;line-height:1.5}
.support-topic{min-height:48px;height:48px;resize:none;overflow:hidden;white-space:nowrap}
.field-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.hp-field{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;overflow:hidden!important}
.primary,.secondary,.danger-btn{border:2px solid var(--ink);border-radius:13px;padding:12px 16px;font-weight:1000;box-shadow:0 4px 0 var(--shadow)}
.primary{background:var(--teal);color:white}.secondary{background:white;color:var(--ink)}.danger-btn{background:#fff0ec;color:var(--danger)}button:disabled{cursor:not-allowed;opacity:.55;box-shadow:none;transform:none}.primary:active,.secondary:active,.danger-btn:active{transform:translateY(2px);box-shadow:0 2px 0 var(--shadow)}
.form-error{color:var(--danger);font-weight:800;font-size:13px;margin:10px 0 0}.form-feedback{display:block;margin:12px 0 0;padding:11px 13px;border:2px solid var(--line);border-radius:12px;font-size:13px;font-weight:900;line-height:1.45}.form-feedback[hidden]{display:none}.feedback-loading{color:var(--teal-dark);background:#eff8f5;border-color:#8dc8c0}.feedback-confirm{color:#765000;background:#fff5dc;border-color:#e0aa39}.feedback-success{color:#23653b;background:#edf8e9;border-color:#8dbc78}.feedback-error{color:var(--danger);background:#fff0ec;border-color:#d89087}.support-success{text-align:center;padding:18px 4px}.success-icon{font-size:54px}.ticket-ref{display:inline-block;margin:8px 0 16px;padding:10px 14px;background:#eff8f5;border:2px dashed var(--teal);border-radius:12px;color:var(--teal-dark);font-size:20px;font-weight:1000;letter-spacing:1px}
.micro{font-size:12px;color:var(--soft);line-height:1.5}.support-card .micro{margin:16px 0 0}.footer-note{text-align:center;color:var(--soft);font-size:12px;margin-top:26px}

/* staff dashboard */
.staff-shell{width:min(1240px,100%);margin:auto;padding:20px}.staff-top{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px}.staff-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.staff-email{font-size:12px;color:var(--soft)}
.staff-login{width:min(420px,calc(100% - 32px));margin:8vh auto}.staff-login h1{font-size:34px}.staff-layout{display:grid;grid-template-columns:minmax(300px,.82fr) minmax(420px,1.18fr);gap:16px;align-items:start}.ticket-list,.ticket-detail{min-height:520px}
.list-tools{display:flex;gap:8px;margin-bottom:12px}.list-tools select{margin:0}.ticket-items{display:grid;gap:9px;max-height:70vh;overflow:auto;padding:2px 5px 8px 2px}.ticket-item{width:100%;text-align:left;border:2px solid var(--line);border-radius:15px;background:#fff;padding:13px;box-shadow:none;color:var(--ink)}.ticket-item.on{border-color:var(--teal);background:#eff8f5}.ticket-item-head{display:flex;justify-content:space-between;gap:8px;font-size:12px;color:var(--soft)}.ticket-item-title{font-weight:1000;margin:7px 0 4px}.ticket-item-email{font-size:12px;color:var(--soft);overflow-wrap:anywhere}
.pill{display:inline-block;border-radius:999px;padding:4px 8px;font-size:10px;font-weight:1000;text-transform:uppercase;letter-spacing:.4px;background:#eee}.pill-new{background:#ffe59b}.pill-in_progress{background:#cdece6}.pill-waiting_customer{background:#dfe8ff}.pill-resolved{background:#dff2d9}
.detail-meta{display:flex;flex-wrap:wrap;gap:8px 14px;color:var(--soft);font-size:12px;margin-bottom:14px}.detail-message,.reply-item{white-space:pre-wrap;overflow-wrap:anywhere;border-radius:14px;padding:15px;background:#f7f0e5;line-height:1.55}.reply-list{display:grid;gap:9px;margin:16px 0}.reply-item{border-left:5px solid var(--teal)}.reply-meta{font-size:11px;color:var(--soft);margin-bottom:7px}.reply-compose{border-top:2px solid var(--line);padding-top:16px;margin-top:18px}.reply-compose textarea{min-height:130px}.reply-row{display:flex;gap:8px;align-items:end;flex-wrap:wrap}.reply-row select{width:auto;min-width:190px;margin:0}.empty-state{display:grid;place-items:center;text-align:center;min-height:420px;color:var(--soft)}
.reply-unread{display:inline-block;margin-left:6px;padding:3px 8px;border-radius:999px;background:#d83d55;color:#fff;font-size:10px;vertical-align:middle}.reply-inbound{border-left-color:#e0aa39;background:#fff6d9}.reply-outbound{border-left-color:var(--teal)}.reply-attachments{margin-top:10px;padding-top:9px;border-top:1px solid var(--line);color:var(--soft);font-size:12px;white-space:normal}
@media(max-width:780px){.support-grid,.staff-layout{grid-template-columns:1fr}.support-card{padding:21px}.field-row{grid-template-columns:1fr}.support-head,.staff-top{align-items:flex-start}.support-otong{width:72px;height:72px}.support-brand strong{font-size:18px}.staff-shell{padding:14px}.ticket-list,.ticket-detail{min-height:auto}.ticket-items{max-height:46vh}}